Service and maintenance agreements for KUKA robots

Customized service concepts to increase productivity and ensure top-level service.

Turnkey concepts for every maintenance philosophy

Regular preventive maintenance lays the foundation for high availability of your system. In addition, you recognise optimisation potential early on. Supplemented by the appropriate service level, the response time can be reduced to a minimum if the worst comes to the worst - 24/7 and 365 days a year.

In addition, the warranty can be extended to 5 years within the first 24 months after delivery.

Service24: Round-the-clock access to the KUKA hotline

As a KUKA customer with a Service24 agreement, you are ensured service at the highest level: ourguaranteed accessibility and response time minimize unplanned downtimes, reduce storage costs and enable transparent escalation scenarios.

Top services of Service24

24/7 hotline support from KUKA robot specialists 365 days a year (individual standby number with priority access)
Guaranteed start of service specialist call-out within 2 hours of your call (within Germany), around the clock
Guaranteed preparation of standard spare parts for shipment within 2 hours of your call*

MaintenancePro: Robot maintenance with great effect

As a KUKA customer with a MaintenancePro agreement, you benefit from the know-how of the KUKA robot experts during annual preventive maintenance. The effective maintenance management detects weak points early, thereby improving system availability demonstrably*. With MaintenancePro, you reduce production downtime costs, delivery delays and consequential damage. You increase your productivity – while simultaneously reducing inspection times and ongoing training costs.

Top services of MaintenancePro:

Basic inspection – In-line wrist maintenance – Main axis maintenance – Minor electrical maintenance – Major electrical maintenance
Detailed annual status report
Travel costs and expenses of the service specialists for annual maintenance are covered (optional)
Plus individual services tailored to your requirements

Combi24Pro: All KUKA service advantages in a single package

Ensure the highest possible level of all-round reliability of your robot components from the outset. As a KUKA customer with a Combi24Pro agreement, you benefit from all the services of the MaintenancePro and Service24 agreements in a single package.

Additional agreement options for MaintenancePro and Combi24Pro

Travel costs and expenses for the annual maintenance visit (weekdays)
Data backup on spare hard drive
Fixed price for spare parts for robot
KUKA linear axis maintenance
Service flat rate
Spare parts flat rate
Warranty extension (digital) WarrantyPro

Extended warranty: contract option

The Extended Warranty contract option allows you to extend the warranty on your KUKA robot from 24 months after delivery to 5 years. Through continuous data provision and scheduled maintenance, KUKA ensures that the robot system is in perfect condition.

There are two options for the extended warranty contract:

Digital WarrantyPro: Data transmission via connected robots
WarrantyPro: Data transmission via regular uploads of KRCDiags. The robot is not connected to the internet.

All maintenance services in the brochure

Overview of all contract models for service and maintenance

Services	Parts24	Service24	Combi24Pro	MaintenancePro
Provision of exclusive 24-hour Stand-by number with Priority lane for Hotline support	✔	✔	✔
Guaranteed start of service specialists max. 2h after announcement, 24h/ 365 days		✔	✔
Guaranteed supply of standard spare parts max. 2h after announcement, 24h/ 365 days	✔		✔
Maintenance of Robots/Assets			✔	✔